FAQS

 

DO YOU SHIP YOUR PRODUCTS TO MY COUNTRY?

Very likely, we ship to most countries in the world, just use the dropdown at the checkout to find your country.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards including MasterCard and VISA or payment via PayPal and ApplePay.

 

HOW MUCH DO I PAY FOR SHIPPING?

The shipping charge will be added to your order and visible at checkout before you finalize the order. The shipping is based on the destination, and we offer free shipping on orders above $150 - USA only.
 

CAN I TRACK MY ORDER?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@kecache.com.

 

HOW WHAT IS THE PROCESS TO RETURN A PRODUCT?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@kecache.com or  (817) 808-9026!

 

DO YOU OFFER REFUNDS?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@kecache.com with photos of wrong/damaged items and we’ll sort that out for you.

 

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@kecache.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!